Alami takes your privacy and the protection of your personal data very seriously. This policy outlines how we collect, use, and protect your personal data, as well as your rights regarding that data. Our goal is to be transparent about the data we collect and how we use it. Please read through the relevant sections below for full details.
What information do we collect?
When you interact with us, whether by contacting us via email, using our website's enquiry form, or any other method, we may collect certain personal details necessary to respond to your queries. We may also collect automatic data when you visit our website, such as:
Your IP address
Device screen resolution
Browser information
Geolocation data
Additionally, we use cookies on our website to enhance your browsing experience (please refer to our Cookie Policy for more details).
We store and use this information securely for purposes such as fulfilling business obligations, legal compliance, and customer support. Rest assured, we do not share your personal data with third parties.
How do we use the information we collect?
If you contact us via the website contact form, we will use the data to respond to your query. Your information may also be used for the following purposes:
Fulfilling contracts
Responding to inquiries
Sending you service-related communications
Complying with legal obligations
Legal Grounds for Collecting and Using Your Data
Under the applicable data protection laws in Uganda, we collect and process your data for legitimate business purposes, contractual obligations, and with your consent.
Contractual Use
When we collect information to fulfill a contract, such as responding to queries or providing customer support, we do so to meet our contractual obligations.
Consent
We will ask for your consent before collecting certain types of information, such as cookies on our website. If you do not wish to consent, you may not be able to use some website features.
Legitimate Interests
In some cases, we use your information for legitimate business interests, such as:
Marketing our products and services
Complying with legal requirements
Tracking website activity for improvements
What are your rights?
You have several rights regarding your personal data, including:
The right to be informed about the collection and use of your data
The right to access and correct your data
The right to request the deletion of your data, subject to certain conditions
The right to restrict or object to the processing of your data
If you wish to exercise any of these rights, you can contact us using the details below.
How Long Do We Keep Your Data?
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including complying with legal obligations or resoling disputes. Once the data is no longer needed, we will securely delete or archive it.
How Do We Protect Your Data?
We implement appropriate technical and organizational measures to protect your personal data, such as encryption, secure storage, and access controls. However, please remember that the internet is not completely secure, and we cannot guarantee the security of data transmitted online.
Cookies
We use cookies to enhance your browsing experience and collect data to improve our website's functionality. Cookies are small text files stored on your device. For more information on how we use cookies and how to manage them, please refer to our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to comply with legal requirements or reflect changes in our data practices. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
Contact Us
For any questions or concerns regarding this policy, or to exercise your rights, you can contact us using the details below:
Data Protection Officer
Alami International Limited
7 Bridgefields, Welwyn Garden City
Hertfordshire, United Kingdom
AL7 1RX
Email: accounts@alami.co.uk
Phone: +44 20 8533 7800
If you feel that your data has been mishandled, you can also contact us to lodge a complaint.
Thank you for trusting us with your personal data. We are committed to ensuring that it remains safe and secure.